At Cranfield Trust we value feedback in relation to any aspects of our services or activities as this helps us improve our work.

You can provide feedback at any time by letting us know via [email protected].

Raising a complaint or concern

We always strive to ensure the highest standards of quality and professionalism in our work and to reflect our organizational culture and values:

  • We care and connect: We lead with compassion. We nurture positive relationships by listening, building trust, collaborating with empathy, understanding and support
  • We learn and lead: We value and develop knowledge, skills, & experience to help build successful charities and we aim to be at the forefront of issues and trends facing the charity sector
  • We focus on impact: We strive for excellence, focus on results and achieve success for our clients and volunteers
  • We meet the moment: We face the challenges of our times head on, being creative and agile to anticipate and adapt to the changing needs of our society
  • We raise the bar: We take pride in the quality of our work, always striving to exceed expectations and raise standards, while engaging a diverse range of talent, skills and perspectives from the communities we serve

If for any reason you feel that the behaviour of our staff, workers, volunteers or trustees or any aspect of our work has fallen short of these values and given you cause for complaint, please do get in touch with us directly by emailing [email protected] and leaving your name, email address and a contact number so that we can respond to you.

This mailbox is monitored by Cranfield Trust’s Head of Finance, Administration & Control, and your messages and our response will be treated with the strictest confidence. On receipt of a formal complaint, a member of the senior management team will be nominated to handle the complaint and provide the complainant with a timeline for investigating and providing a response. If, after receiving a response, you don’t agree with the outcome, you may raise your concerns further using the above email address, and someone else will be allocated to review your concerns and provide a response.