Cranfield Trust On Call

Your Questions Answered. 

Many charity leaders are feeling isolated right now, faced with critical issues and not knowing who to turn to for help. With On Call you can talk to someone in confidence and get help with the immediate challenges you're facing.

To give you peace of mind, our experienced team and network of business volunteers are on-hand to answer your most pressing questions. 

We listen and really get to understand your situation, so together we can explore suitable solutions and give you the clarity and confidence you need to make the right decisions for your charity.  

We can help solve your problem

Every On Call question is different but here is an idea of the type of questions we are asked:

  • Governance: my trustees are postponing meetings and are not making backup plans for staff illness, funding and other problems during COVID-19. What can I do as a staff member to get them to be more engaged?
  • Financial forecasting: I don’t know exactly how long we’ve got in terms of our reserves.  What can I do to get on top of our finances and work out what to do next?
  • Cost cutting: I need to cut costs but don’t know what to do for the best.
  • A sounding board for Chief Executives and managers: What should I be saying to my team right now?  How can I keep up morale?

    You can talk to us about what's on your mind, or what's keeping you awake at night.

View case study

Who is On Call for? 

On Call is available to any charity with a primary purpose of addressing human welfare issues.

To benefit from our support, your charity needs to meet the following criteria: 

  • Your primary purpose must be addressing the needs of poverty, disability or social exclusion.
  • You must be a formally constituted non-profit with a board of trustees, such as a registered charity or Community Interest Company (CIC). 
  • You need to have sufficient time available to work with our volunteers, who advise and facilitate, rather than taking the work away from you. 
  • You must be based in the UK, even if supporting work overseas. Any project undertaken must be agreed by your charity's trustees and CEO.

How it works

When you get in touch with us, we will quickly match you with someone who has the skills and experience to answer your question. 

Cranfield Trust cannot offer advice on setting up a charity. For specialist help and guidance on setting up a charity, Small Charities Coalition has a dedicated website with useful guides, checklists, and information.

Once you have set up your registered charity or CIC, please get in touch with us to access our pro bono services. 

Talk to us - we're here for you.


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Registered Charity No: 800072 | Scottish Charity No: SCO40299 | Company No: 2290789 | Telephone No: 01794 830338
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