A new business strategy and annual delivery plan has been a critical piece of work to enable Doncaster Housing for Young People to re-tender for current and any future contracts.
Doncaster Housing for Young People was established as a charity in 1993 to provide housing intervention and support for young homeless or potentially homeless people for whom there were no clear structures of support or statutory responsibilities
Since 1993 there have been many changes in the provision for young people, but DHYP's aims and values remain unchanged. They are in brief: to provide a holistic support service for the young person determined by a professional assessment of their needs; subsequent interventions based on enabling the young person to break the cycle of disadvantage and vulnerability and to develop a more positive and independent future that benefits not only themselves but also the wider community.
DHYP originally started with one service, Supported Lodgings, and over the years has grown and developed into five core services to meet the changing needs of the young people it works with. The charity provides housing intervention and support for young homeless or potentially homeless people for whom there were no clear structures of support or statutory responsibilities. Clients are young people aged 16-25 years who reside within Doncaster Metropolitan Borough or who are moving to the Doncaster Borough.
Michelle Kielty, DHYP’s Operations Manager, identified the organisational need for robust strategic / business planning. Whilst there was a business plan in place, it didn’t feel fit for purpose and needed to be more functional. The charity also required a procedure for reviewing progress against any developed plans. Volunteer consultant Paul Davy from The Cranfield Trust was approached to help Michelle and her team. Paul’s extensive experience within Children’s Social Care as a Social Worker, Operational Manager, Strategic Manager and Performance Manager proved extremely valuable:
“Paul was extremely helpful, insightful and knowledgeable. He has supported us with producing a three year business strategy and an annual delivery plan that is a working tool for all levels of the organisation and external stakeholders and potential funders.” Michelle Kielty, Operations Manager Doncaster Housing for Young People
Paul provided guidance on the breakdown of the business plan to cover:
- Immediate issues requiring action
- Planned action and proposed outcomes
- Future aims/goals and moves towards the vision
- Monitoring, evaluation and monthly reporting against the plan
- Strategy communication plan
Paul immersed himself into the organisation, attending meetings, making calls and carrying out research on the charity’s behalf. He facilitated the Annual Planning day and supported a business strategy working party with the Board of Trustees.
Paul found working with Michelle, her staff and the Board an inspiring experience.
“I was impressed by their dedication, insight, ideas and openness to a stranger – me – coming in to the organisation and were very accepting of my suggestions and support. They were clear about the direction they wanted to take. Our relationship was much more about my facilitating and helping them getting over what they do and where they wanted to take the organisation, to a wider audience including potential funders.”
DHYP’s new business strategy and annual delivery plan is a critical piece of work to enable the organisation to re-tender for current and any future contracts. This piece of work has also enabled the organisation to identify gaps in current provision for young people and target future funding applications to address those gaps.